OUTSOURCING QUOTE
888-339-6699
- Telemarketing
- Surveys
- Lead generation
- Appointment scheduling
- Up sell/cross sales
- Product promotion
- Seminar population
- Database cleansing
- Consumer response
- Customer service
- Dealer location
- Direct TV response
- Website response
- Sales leads
- Order Processing
- Toll-Free response
Call Center Outsourcing - Customized Full Transactional Reporting
Nexus Teleservices call-center outsourcing services offers complete transparency with its clients. Nexus tracks and reports every action taken by the service representative which allows us to customize reporting to meet the specific needs of your project. All call activity metrics can be captured as well as other marketing or demographic information. Our data collection can be outputted and stored in multiple formats and databases including, Excel, Access, .txt , PDF, and SQL. Nexus guarantees to have a report sent to you before 11 AM the next business day to review your results.
Inbound Services reports includes number of calls, abandons, average wait time, average speed of answer, service level and more.
Outbound Services reporting includes, dials, contacts, sales orders, sales conversions, productivity and more.
Transactional Reporting Features:
- Daily detailed transactional reporting by Nexus, available via Internet, FTP or Email.
- Transactional reporting in multiple formats (Excel, HTML, Access etc.).
- Transactional reporting customized with measurement categories and fields determined by your requirements.
- Operations Management pro-actively reviews and analyzes daily results and trends.
WHY OUTSOURCE TO NEXUS?
When you outsource your English and Spanish telemarketing services to Nexus, you will increase your sales revenue and reduce your marketing and sales costs in the process. Our experienced, highly trained and productive telemarketing professionals can market your products and services to both the English and Hispanic markets in the Americas allowing market expansion. We have extensive experience in providing telemarketing services to a wide range of industries including: B2B and B2C financial, mortgage, travel, continuing education, health, insurance and non-profit organizations among others..
